FAQ

1. HOW MUCH DOES A TRANSLATION COST?

The pricing of translations depends on the rates set by the Ministry of Justice, which vary for different language groups and document types. The following factors influence the final cost:

  • Translation of texts written by hand or filled out manually on printed forms is subject to an additional fee of 25% of the base rate.
  • Translation of texts that are difficult to read, for example, due to damage, deterioration of the document, or poor print quality, also costs 25% more.
  • Specialized translations containing complex terminology are priced individually.

A standard page of sworn translation includes 1125 characters (with spaces), while a regular translation page includes 1800 characters (with spaces). Each partial page counts as a full page.

For long-term cooperation, we offer an attractive discount system. Also, for translations with many pages or for lengthy work, it is possible to set the price individually.

2. HOW MUCH TIME DOES IT TAKE TO COMPLETE A TRANSLATION?

In what modes are translations performed?

  • Regular mode – from 4 to 6 business days.
  • Expedited mode – from 3 to 4 business days.
  • Tryb ekspresowy- 2 do 3 dni roboczych;
  • Express mode – from 2 to 3 business days.
  • Super express mode – completion on the day of order acceptance.

Yes, for certain documents (e.g., driver’s licenses, civil status certificates), it is possible to perform translations on the same day of the request.

3. HOW TO ORDER A TRANSLATION?

Do you want to deliver the original document to our office? It is possible to deliver original documents to the office. After the translation is completed, the original documents will be returned along with their translations.

You can send scanned documents to our email address or through the contact form on the website. After choosing this option, please confirm the translation mode and the proposed price, then send confirmation of payment. Upon receiving the completed translations, the originals of the documents must be presented.

4. HOW TO TRACK THE STATUS OF MY ORDER?

If you want to check the status of your order, you can contact us by phone at 22 400 60 40 or by email at kontakt@trans-lex.

Currently, we do not provide the option to track the order status online.

5. HOW TO PAY FOR THE TRANSLATION?

Payment for the translation can be made via bank transfer to the specified account, through BLIK, by payment card, or in cash.

For translations based on photos or scans sent, please make an advance payment before the work begins. If the client delivers original documents and leaves them with us for the translation process, payment is made upon receiving the completed translations.

6. IS MY DATA SECURE?

We invite you to review our Privacy Policy.

Yes, all information provided to us is fully protected and processed with the utmost confidentiality. We make every effort to ensure the security of each document and the personal data contained within them. Our strict privacy policy is adhered to at every stage of cooperation, ensuring complete discretion and high data protection standards. Your trust is our priority, which is why we take care of the security of all information and protect it from unauthorized access.

7. HOW TO CONTACT TRANS-LEX?

We encourage you to use various means of communication with the Trans-Lex translation office. We are available to assist you in person at our office located at ul. Nowogrodzka 42, lok. 22 in Warsaw. You can also contact us by phone at 22 400 60 40 or by sending an email to kontakt@trans-lex. We will be happy to answer all your questions and assist with the execution of your orders.

Our office is open Monday to Friday from 09:00 to 18:00 (09:00 AM to 06:00 PM). We provide phone support daily from 09:00 to 20:00 (09:00 AM to 08:00 PM).